Simple. Our customer support and service is unmatched. Over the years, our industry has noticeably lost its focus on providing quality customer service and support after the sale. Often times, once you purchase a service, you will not speak with your sales rep again. That’s the thing about TrueNet, unlike other broadband and hosting providers, TrueNet sales engineers are also trained network engineers. They not only provide sales and billing assistance, but also provide technical support to clients after the sale when needed. This process ensures that our sales reps are honest throughout the sales process and don’t exaggerate our abilities or make claims that we cannot live up to. This also delivers a more personable and friendly technical support experience for our clients.
Any provider can deliver business class services, but many lose the ability to fully support and service their customers as they grow. The difference in TrueNet is our unmatched, #1 rated customer support and service. Over the past 20 years, we have always maintained an excellent relationship with our customers. We achieve this by going the extra mile whenever possible, offering no contracts on most products and making recommendations that are right for the customer regardless if our services may not be a fit. What our customers love most though is that we still – after 20 years in business – answer the phones live during business hours. That enables us to handle support, billing and services issues quickly and personable. Does your provider do that? Give us a call and see why TrueNet is the best choice for business Internet service.